Fast forward freezing.

[Angel_Aka]

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@shezsheridan wrote:

I have had the system for 4 days now, we pay for ad-skipping, and we have yet to see a so-called 'Ad skipping' box come up during advert breaks

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A 'Skip ads' banner will only appear on Sky's own on demand content. 
Anything viewed via ITVX, Channel 4, Five, U, etc requires you to fast forward using the remote. 
You obviously cannot skip ads on any live channel streams. 

[shezsheridan]

Thank you for your reply. Yes I realise that, but we still have not had any ad skipping come up even on SKY content programmes. But whenever we try to fast forward it stops pretty much 99% of the time and freezes. We've reset the box two or three times (and the router too) we have excellent speed of 500 Mbs. 

[Angel_Aka]

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@shezsheridan wrote:

Thank you for your reply. Yes I realise that, but we still have not had any ad skipping come up even on SKY content programmes. But whenever we try to fast forward it stops pretty much 99% of the time and freezes. We've reset the box two or three times (and the router too) we have excellent speed of 500 Mbs. 

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Yeah, it was always glitchy for me too. It was part of the reason I got rid of Sky Stream.  

I prefer to pay for NOW with Ultra Boost and Channel 4+ to remove ads completely from the programmes we watch.