Ethernet

[Yorkiecherry]

I have recently connected the puck to the router with CAT7 cable.

Each time the puck is switched on it says there's no WIFI connection? And I have to force it to recognise the ethernet. What's going on?

[GD1]

@Yorkiecherry   Have you told the puck to connect over ethernet within the settings menu as it won't do it automatically

[MarkGoldsmith]

@Yorkiecherry you need to go into the setings and actively disable WIFI. WIFI is seen as the default, so even if an ethernet cable is plugged in, if the WIFI is still enabled it will keep trying to default and switch back over to it.

[Yorkiecherry]

Hi

I have forced the connection by ethernet. It shows ethernet connection 

[Yorkiecherry]

Hi

I have done that already 👍

[MarkGoldsmith]

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@Yorkiecherry wrote:

Hi

I have forced the connection by ethernet. It shows ethernet connection 

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Editing the post as I've just seen your following response 😀

[82bit]

I connect all my Glass TVs and pucks via Ethernet. And turn Wi-Fi off in the settings. They turn Wi-Fi back on themselves, all the time. Another example of Sky's dodgy software. 

[Kelsingra]

Hey @Yorkiecherry 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Hi there @Yorkiecherry If you have tried all the other steps on this connectivity article https://www.sky.com/help/articles/connect-tv-help-sky-glass-sky-stream-puck and they steps have not worked, then the last thing we would try is step 4 on the below article. 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-check...

If that does not work then you would need to call the Glass Tier 2 Team. 

🙂

[Yorkiecherry]

• I tried the Recovery procedure and it still keeps telling me there's no internet connection. I press the home button and  get all the menus. There's obviously a bug. The puck looks for WiFi and advises there's no connection if switched off via settings despite ethernet connection.

[Exiled-in-HH]

Might be an idea to request a replacement Puck🤔

[jspence01]

I have just moved from Sky Q to Sky Stream, and I have experienced the same issue. Sky assumes that most Customers use WiFi, hence their products are geared to auto setting to WiFi. Within the Puck settinga you can definately turn WiFi off and set to Ethernet. However, the sky Puck software defiuntaley is looking for WiFi connection. On the basis it cannot find a WiFi connection, it autiomatically assumes no netwrok connection and displays the message 'No Network'. This is rather annoying, especially when the Puck has settings to (1) disable WiFi and (2) select networtk connection as Ethernet. I have found that if you go into advanced netowrk settings when it displays the message no connection - It then allocates / allaocted an Ip Address - press the Home button and hey presto, the dumb puck now realises there is a netwoirk connection all along. Just another Sky idosyncracy which is annoying. 

[Yorkiecherry]

Thank you