Error message when renting a film

[EllisGardiner]

I'm hoping someone can help me, I've just rented the new Minecraft movie however when I try to watch it it comes up with an error message, I've restarted everything and waited 30 seconds but still no luck

[Jennifer1991]

I bought "A Minecraft Movie" on sky store and when I click on it to watch it says:

"your selection is unavailable at the moment. Please try again. Code(0805)"

The money has come out of my bank account 

[Gavin+Noble]

@Jennifer1991 You will need to ring Sky. We are just customers like you on here.

[Laurenhollins]

Hello , I am having the same issue.

I was able to watch it earlier but can't put it on now. I'm getting the same message.

[mikealanr]

Hi @EllisGardiner 

There have been a few other reports of this on the community.. you will need to speak to Sky store as we are fellow subscribers.

See: https://www.sky.com/help/articles/sky-store-help & https://www.skystore.com/n/hcus/help/contact-us

MikeAlanR

[Clairefearn78]

Weve got same problem any luck? 

[GD1]

@Clairefearn78  Please see the post marked as Answer.

[Lake25]

I'm having the same issue there seems to be zero help from sky store 

[Ameliax]

I'm having the same problem and sky store is no help, just keep going round in circles with no answer 

[FOSTST121]

I can't watch a film bought from sky store, however money has been taken

[skyfan]

you will need to contact Sky themselves as we are just subscribers