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Discussion topic: BBC iPlayer Bug UHD
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Message posted on
18 Dec 2023
02:37 PM
- last edited:
15 May 2025
08:32 AM
by
KevNewMedia
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Anyone randomly lost UHD through iplayer ? Haven't changed any settings in months, watching new season of Vigil and UHD versions have seemingly disappeared over night.
ill try a reset later when home , but just checking ahead in case was a known issue?
Moderator note: subject of thread updated to better reflect the conversation
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Message posted on 20 May 2025 09:29 PM
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This appears to have been fixed now and is working correctly as expected for me.
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Message posted on 18 Dec 2023 03:12 PM
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Re: BCC Iplayer UHD
Mine still shows UHD content on iPlayer. Are you using Stream or Sky Glass because if you're using Stream, BBC could have updated something which has made iPlayer UHD incompatible with your TV...
Message posted on 18 Dec 2023 03:28 PM
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Re: BBC Iplayer UHD
Am on stream, but on the native app via the TV it does still show a UHD option.
I'll do a restart and refresh app when i get home.
Message posted on 18 Dec 2023 03:32 PM
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Re: BBC Iplayer UHD
@M3rk might be worth checking what version of the Steam software your puck is running. I guess its feasible its received the Q24 update and this could a bug.
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Message posted on 18 Dec 2023 04:38 PM
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Re: BBC Iplayer UHD
@M3rk ahh could be that a system update has caused a reset of your iPlayer settings. Check them when you can because you used to have to enable UHD as part of the Beta trial, not sure if that's still the case or not
Message posted on 18 Dec 2023 06:32 PM - last edited: 18 Dec 2023 06:33 PM
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Re: BBC Iplayer UHD
@M3rk Have you checked "Picture and Sound" options under Settings? On my puck it seems to revert to 1080p every so often so I have to reset to 2160p to get UHD on iPlayer.
Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
Message posted on 18 Dec 2023 06:47 PM
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Re: BBC Iplayer UHD
@Nigelb1972 wrote:@M3rk ahh could be that a system update has caused a reset of your iPlayer settings. Check them when you can because you used to have to enable UHD as part of the Beta trial, not sure if that's still the case or not
Beta mode is no longer required to get UHD via the iPlayer.
Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
Message posted on 19 Dec 2023 12:27 PM
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Re: BBC Iplayer UHD
...refreshed the apps, problem sorted. UHD showing again, no issues. 🙂
Message posted on 17 Feb 2025 11:32 AM
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Re: BBC Iplayer UHD
Just got my Sky Stream pucks after transferring from Q (28 days to decide to keep and counting !) ...
Adding to this thread as having got latest puck OS on install and 'refreshed apps' I am not seeing any UHD icons on the BBC iPlayer shows that should have them ?
Just went into iPlayer system info and it's showing my 4K tv as only having a screen resolution of 1920 x 1080 with matching layout resolution? ... I believe I don't need to be in beta mode for UHD anymore but the resolution issue isn't changing for either mode ...
I have the UHD pack and can see sky shows/movies/sports with UHD resolution available - Stream picture resolution is set to Auto ...
Any thoughts folks ?
Message posted on 17 Feb 2025 11:39 AM - last edited: 17 Feb 2025 11:40 AM
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Re: BBC Iplayer UHD
@jont-99 Set puck to 2160 and see if that resolves the issue
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 17 Feb 2025 11:45 AM
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Re: BBC Iplayer UHD
Tried that already - no change ... I know there is UHD content flags on the program thumbnails as it shows on my Roku stick on my bedroonm 4k set and I specifically asked at a Sky pop-up stall in a shopping centre while I was passing a few weeks ago and got that aspect demonstrated - one of the reasons I wanted to move from Sky Q as the iPlayer app on there didn't support the UHD shows ...
Message posted on 17 Feb 2025 12:05 PM - last edited: 17 Feb 2025 12:06 PM
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Re: BBC Iplayer UHD
@jont-99 Have you checked iPlayer has the settings for best picture option selected
Open iplyaer on the puck scroll down to settings, scrool to video quality, best quality should be set to on.
On mine I also have Iplayer beta set to on , although I dont think you relly need to have this selected.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 17 Feb 2025 12:09 PM
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Re: BBC Iplayer UHD
Yup - Best Picture already selected 😞
Message posted on 17 Feb 2025 01:16 PM
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Re: BBC Iplayer UHD
@jont-99 wrote:Yup - Best Picture already selected 😞
UHD definitly available on mine, same Application version. What about the HDMI HDR setting on your tv?
Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
Message posted on 17 Feb 2025 01:25 PM
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Re: BBC Iplayer UHD
It's a 4K Sony - 4K on that HDMI input albeit no HDR - that shouldn't stop it showing UHD flag though on BBC and doesn't explain why iPlayer sees the screen as normal HD resolution ?
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