39

This discussion topic is read only This discussion topic has been answered Discussion topic: BBC iPlayer Bug UHD

Reply
This message was authored by: M3rk

BBC iPlayer Bug UHD

Anyone randomly lost UHD through iplayer ? Haven't changed any settings in months, watching new season of Vigil and UHD versions have seemingly disappeared over night.

 

ill try a reset later when home , but just checking ahead in case was a known issue?

 

Moderator note: subject of thread updated to better reflect the conversation

 

 


Best Answers
This message was authored by: Dazzasky Answer

Re: BBC iPlayer Bug UHD

Posted by a Superuser, not a Sky employee. Find out more

This appears to have been fixed now and is working correctly as expected for me. 

View this Answer within the discussion

Did this answer not help you?

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

This message was authored by: Nigelb1972

Re: BCC Iplayer UHD

Mine still shows UHD content on iPlayer. Are you using Stream or Sky Glass because if you're using Stream, BBC could have updated something which has made iPlayer UHD incompatible with your TV... 

Avatar for M3rk
Level 6 icon
Topic Author
This message was authored by: M3rk

Re: BBC Iplayer UHD

Am on stream, but on the native app via the TV it does still show a UHD option.

 

I'll do a restart and refresh app when i get home.

 

 

This message was authored by: MarkGoldsmith

Re: BBC Iplayer UHD

Posted by a Superuser, not a Sky employee. Find out more

@M3rk might be worth checking what version of the Steam software your puck is running. I guess its feasible  its received the Q24 update and this could a bug.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by: Nigelb1972

Re: BBC Iplayer UHD

@M3rk ahh could be that a system update has caused a reset of your iPlayer settings. Check them when you can because you used to have to enable UHD as part of the Beta trial, not sure if that's still the case or not 

This message was authored by: trevforum

Re: BBC Iplayer UHD

Posted by a Superuser, not a Sky employee. Find out more

@M3rk Have you checked "Picture and Sound" options under Settings?  On my puck it seems to revert to 1080p every so often so I have to reset to 2160p to get UHD on iPlayer.

——————————————————-
Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
This message was authored by: trevforum

Re: BBC Iplayer UHD

Posted by a Superuser, not a Sky employee. Find out more

@Nigelb1972 wrote:

@M3rk ahh could be that a system update has caused a reset of your iPlayer settings. Check them when you can because you used to have to enable UHD as part of the Beta trial, not sure if that's still the case or not 


Beta mode is no longer required to get UHD via the iPlayer.

——————————————————-
Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
Avatar for M3rk
Level 6 icon
Topic Author
This message was authored by: M3rk

Re: BBC Iplayer UHD

...refreshed the apps, problem sorted. UHD showing again, no issues. 🙂

 

This message was authored by: jont-99

Re: BBC Iplayer UHD

Just got my Sky Stream pucks after transferring from Q (28 days to decide to keep and counting !) ...

Adding to this thread as having got latest puck OS on install and 'refreshed apps' I am not seeing any UHD icons on the BBC iPlayer shows that should have them ?

Just went into iPlayer system info and it's showing my 4K tv as only having a screen resolution of 1920 x 1080 with matching layout resolution? ... I believe I don't need to be in beta mode for UHD anymore but the resolution issue isn't changing for either mode ...

I have the UHD pack and can see sky shows/movies/sports with UHD resolution available - Stream picture resolution is set to Auto ...

Any thoughts folks ?

IMG_7253.jpeg

 

 

This message was authored by: GD1

Re: BBC Iplayer UHD

Posted by a Superuser, not a Sky employee. Find out more

@jont-99  Set puck to 2160 and see if that resolves the issue

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: jont-99

Re: BBC Iplayer UHD

Tried that already - no change ... I know there is UHD content flags on the program thumbnails as it shows on my Roku stick on my bedroonm 4k set and I specifically asked at a Sky pop-up stall in a shopping centre while I was passing a few weeks ago and got that aspect demonstrated - one of the reasons I wanted to move from Sky Q as the iPlayer app on there didn't support the UHD shows ...

This message was authored by: GD1

Re: BBC Iplayer UHD

Posted by a Superuser, not a Sky employee. Find out more

@jont-99  Have you checked iPlayer has the settings for best picture option selected

 

Open iplyaer on the puck scroll down to settings, scrool to video quality, best quality should be set to on.

 

On mine I also have Iplayer beta set to on , although I dont think you relly need to have this selected.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: jont-99

Re: BBC Iplayer UHD

Yup - Best Picture already selected 😞

This message was authored by: trevforum

Re: BBC Iplayer UHD

Posted by a Superuser, not a Sky employee. Find out more

@jont-99 wrote:

Yup - Best Picture already selected 😞


UHD definitly available on mine, same Application version.  What about the HDMI HDR setting on your tv?

——————————————————-
Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
This message was authored by: jont-99

Re: BBC Iplayer UHD

It's a 4K Sony - 4K on that HDMI input albeit no HDR - that shouldn't stop it showing UHD flag though on BBC and doesn't explain why iPlayer sees the screen as normal HD resolution ?

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply