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Discussion topic: Error Message on Sky TV when turning on

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This message was authored by Cruiseinvestor This message was authored by: Cruiseinvestor

Error Message on Sky TV when turning on

For about the past three weeks every time I turn my Sky TV on via the puck an error message appears on the screen which disappears once I press home and go to the required channel.

 

The message reads "Sorry, because of a technical issue you're currently experiencing a limited service. Please be assured that we are working to to fix the problem".

 

The only issue I seem to have (which predates this message) is the irregular occasions when the picture freezes, the sound goes out of cink or the screen just goes blank apart from the message "please wait for your programme to load" Sometimes this only lasts a few seconds, but on other occasions I have to disconnect the puck briefly and basically reboot the system. Not sure if this has anything to do with the message mentioned above, but any suggestions would be appreciated. Oh. I should add that I have two Sky pucks, both about the same distance from the router but only one TV seems to play up. Possibily, this may have something to do with the fact that one is only separared from the Server by a plasterboard stud wall, but the other is in an extension  beyond  the houses' original brick outer wall!

 

Kind regards

 

Cruiseinvestor