Link tv error

[Thvgy54]

Hi

We reset our tv because it was stuck on a loading screen now it wants us to link our account and has given us a number but when I go on sky.com/activate on my phone I get an error message and it says to call sky so I called sky and then the automated message said they sent me a text to a link to help, which goes through to here.

[peter-marlow+1966]

You should  never  reset your  tv without  speaking  with an  advisor  from sky, as you have now caused  yourself  more problems, you will  have to ring  sky for help  now as you have unlinked  the tv from  your account  an only an advisor  can  sort it out for you 

[Thvgy54]

I was following what it said to do on the sky help pages

[MarkGoldsmith · Accepted solution]

So factory resetting can cause this issue where your TV service doesn't get unlinked from your account and you therefore can't relink it. (because you account thinks it's linked when obviously the TV isn't because it's been reset).

You need to phone Sky to get this resolved as the customer services agent will need to raise this with Skys backend team. You need to ignore the automated phone system when it tries to send you to the forum, usually it asks if the link it's sent has help to which you just reply "no" and you should be able to continue. You can also stay quiet on the phone and it would put you in the queue for an advisor.

[Exiled-in-HH]

@Thvgy54 this is one of Sky's catch 22s ... when you were offered a link you should said NO rather than YES🤔

Sky sent you a link to the Sky Customer Community🙁

Despite the information you found on the Sky web site ... the reset doesn't always work and leaves you in the state you are in🙁🙁

Now you have to get past the Sky autobot which isn't easy ... to talk to Sky's CSs😔