I've been a subscriber to Sky Stream for a little over a year now. I have had issues with all three pucks since we have had them. I have gigabit broadband into my house with a WiFi 6 router. I own my own telecoms firm, and I've been in the industry for forty years, so I guess I know what I'm talking about when it comes to this sort of thing.
Since day one we have had issues with the pucks retaining a connection to WiFi, I've reported it twice, the first time I jumped through the Sky hoops to prove that this is an issue purely with the pucks, no other device out of the 17 connected, has this issue, I've even changed the router out to prove a point. I've updated the firmware on all three and the same thing keeps happening. If I simply turn the puck on, it tells me its having trouble connecting to my router, if I wait three minutes, it connects, but none of the programs load. I have to physically unplug the puck and plug it back in again to make it work. This happens to all three pucks in the house.
The second call to 'support' recently didn't go well. I was told that because the puck was working now there was nothing they could do. They refused to listen, and I've ended up cancelling the contract. I asked them to replace the equipment and they refused. I'm having to cancel the contract to take out a new one, just to get new equipment. How stupid is that? An out of contract customer that wants to stay, a customer that can leave you, and you don't give a damn.
