Episode won't play on sky stream

[Huw3]

Does anyone know why I can't play True detective season 4 episode one on my sky strean

[Deedee36]

@Huw3  are you seeing an onscreen message?

[Huw3]

Yeah it said this program is unavailable please try again later..but it plays all the other episodes 

[Deedee36]

@Huw3 try a reboot of your stream 

[Fothergill1]

@Huw3 Somebody else had the same problem yesterday and when I tried to play S4:E1 on my system to check it out it played correctly so this is a strange one.

Maybe report the issue to Viewer Relations at viewerR@sky.uk

[marbleyarncake]

Hey - I am having the same issue too, got five minutes in and it died on me and now won't load. Must be an issue with the boxset - on a chat with a Sky rep now.

[Fothergill1]

---

@marbleyarncake wrote:

Hey - I am having the same issue too, got five minutes in and it died on me and now won't load. Must be an issue with the boxset - on a chat with a Sky rep now.

---

@marbleyarncake report the issue to Viewer Relation at viewerR@sky.uk The more people that do it the more priority it may be given.

I have to confess when I say it worked properly (see post above) I only played about 30 seconds to make sure it was working.  Maybe I would also have had problems if I had watched for a few minutes.

[marbleyarncake]

I have reported it to the agent who is reporting it back - the weird thing is the show works just fine on my Sky Go app so I'm watching it that way...

[K8-13]

Same issue, how do I report it?

[MarkGoldsmith]

---

@K8-13 wrote:

Same issue, how do I report it?

---

As per the information in @Fothergill1 post just above you need to email the Viewer Relation at viewerR@sky.uk 

[JoshGorst]

Anyone get this resolved?? Mine is the same issue. 

[MarkGoldsmith]

.

 @JoshGorst  - So the previous replies and suggestions in this thread would apply to you also

[EllaEvee__]

Not working for me either ! Was really excited for a Friday night binge ! 🥲

[JoshGorst]

Yes. Have emailed them as advised but reply is 3 working days so was just wondering if it's been resolved. Judging by most recent post. Clearly not. Very frustrating. Pay enough as it is for sky without issues like this.