@Keiran_chippy wrote:
I believe Sky Stream could be even better if customers had more personalisation options for both the hardware and software.
- Customisable Sky Stream Puck & Remote
- Offer different colours, finishes, or limited-edition designs for the Stream Puck and remote.
- Allow customers to choose a remote style that suits their home décor or personal taste.
- Customisable Sky Stream Interface (GUI)
- Introduce themes and colour schemes that users can select to change the look and feel of the interface.
- Add adjustable layouts or home screen arrangements so customers can prioritise the content they watch most.
Why this would help:
Giving customers the ability to personalise both the physical device and the on-screen experience would make Sky Stream feel more unique and engaging. This level of customisation creates a sense of ownership, increases customer satisfaction, and could encourage more people to adopt Sky Stream.
I’d also like to know what other Sky customers think about this idea would customisation make Sky Stream better for you?
Do you work in marketing? This sounds very much like a pitch.
I very much doubt many of your points (or any for that matter) will come to fruition though. Sky Stream is a mass-market product, and is mass-manufactured in order to be available to as many people as possible. It would cost too much for Sky to deviate from the simple black box look of the puck in order to fit the design of customer's homes. It's fine to do a limited colour range for Glass as they make more money from selling the TVs. All Sky Stream pucks are loaned and owned by Sky. They don't care if one is green, black, pink or leopard print.
Giving the customer the option to customise the GUI is an excellent idea... but again, not something I think Sky will consider. It would require more programming of SkyOS and would put added pressure on what is already quite a technical server-based system. Adding too many options will just add extra latency. Plus, much of it runs on the server, not on the puck itself which has very limited RAM or storage so saving customised options would take some memory away from what is already a memory hungry device.
All nice ideas, but Sky Stream is designed for simplicity and to be controlled by Sky so the customer doesn't have to think, just watch TV. The numbers of customers who'd actually want to do some customisation don't amount to enough to warrant Sky taking it further at the moment, would be by take.
