Discussion topic: Downgrading my account

This message was authored by: Maudie64 · ‎08 Sep 2025

Hi

I'm trying to remove sports and cinema from my package and neither the app or online are working. Have been trying for days. The online chat doesn't seem to be working either. Can anyone help with email or phone number please?

This message was authored by: mikealanr · ‎08 Sep 2025

Hi @Maudie64

Unfortunately the forum software won't allow us to post phone numbers. You can call 150 of you have a sky landline or mobile.

Or use the "contact us" button on this page: https://www.sky.com/help/articles/change-your-package-2

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: andymcmanus123 · ‎09 Sep 2025

The number ends in 4141 and is on this page: https://www.sky.com/help/articles/viewing-help

(Seach for customer services UK - in the above link)

andymc

SkyQ Silver, Samsung 65" UHD and too many wires.

Discussion topic: Downgrading my account

Downgrading my account

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