I did used to subscribe with Disney+ for my daughter, but was looking forward to no longer forking out for it separately.
So got the email on Wednesday telling me the package was now part of my package and just needs activation.
So, knowing my current subscription renews on Tuesday, thought i better cancel it and then activate my 'free' subscription (I think paying Sky £140 a month is enough) through Sky.
So cancelled Disney+.
I tried to activate through the email link, but it just crashes out saying that I don't already have a subscription. Duh. But the email states it's easier to do through Sky.
So have been trying through the links on my puck. But on the activation box it just states 'Starts soon'!
Is this a joke?
Did nobody test this?
This isn't the first time recently that a multimillion company doesn't seem to have competent tech staff. I spent weeks with this company where their payment system was failing. Then their Tech staff admitted that they'd gone through a major upgrade. So after blaming my bank, making me jump through all sorts of hoops with my bank. Which wasted hours on the phone. I thought I'd try an andriod app clearing cache process that I had to do as part of a process to factory reset a robot I owned. Tried their app after flushing the cache and deleting stored data *belt and braces) and voila it worked. So fixed it with no help from their staff. I let them know because there will be others in the same situation. But I shouldn't have to. Companies should test these issues properly rather than leave customers to fix problems for them.
