Discovery +

[Nigel19076]

Hi folks, I can log onto Discovery +, and get to the Home Screen, select a genre and click on watch, I get a message to Upgrade.

Sky told me to contact Discovery, who have told me to contact Sky.

Discovery said my account wasn't linked, but when I go to MySky, it states it is. I have tried all the solutions I can find.

[MarkGoldsmith]

@Nigel19076 all you can do is try and relink it again via the instructions here: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

If when you go to the Sky Marketplace is says you are already subscribed to Discovery + it should allow you to unsubscribe and then resubscribe.

Unfortunately, particularly with Discovery +, the linking doesn't seem to always work the first time so the discovery + account never gets updated to same the billing is "provided by sky".

[Nigel19076]

Tried going to Sky Marketplace, I am a Sky Stream user, it would not let me unsubscribe.

[MarkGoldsmith]

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@Nigel19076 wrote:

Tried going to Sky Marketplace, I am a Sky Stream user, it would not let me unsubscribe.

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So is the marketplace showing you as subscribed as is it allowing you to subscribe for a price for £0?

[Nigel19076]

Yes it is