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Discussion topic: Discovery +

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This message was authored by Nigel19076 This message was authored by: Nigel19076

Discovery +

Hi folks, I can log onto Discovery +, and get to the Home Screen, select a genre and click on watch, I get a message to Upgrade.

Sky told me to contact Discovery, who have told me to contact Sky.

Discovery said my account wasn't linked, but when I go to MySky, it states it is. I have tried all the solutions I can find.

Tim
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discovery +

Posted by a Superuser, not a Sky employee. Find out more

@Nigel19076 all you can do is try and relink it again via the instructions here: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

 

If when you go to the Sky Marketplace is says you are already subscribed to Discovery + it should allow you to unsubscribe and then resubscribe.

 

Unfortunately, particularly with Discovery +, the linking doesn't seem to always work the first time so the discovery + account never gets updated to same the billing is "provided by sky".

Sky Stream and Sky Broadband customer

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Nigel19076
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This message was authored by Nigel19076 This message was authored by: Nigel19076

Re: Discovery +

Tried going to Sky Marketplace, I am a Sky Stream user, it would not let me unsubscribe.

Tim
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discovery +

Posted by a Superuser, not a Sky employee. Find out more

@Nigel19076 wrote:

Tried going to Sky Marketplace, I am a Sky Stream user, it would not let me unsubscribe.


So is the marketplace showing you as subscribed as is it allowing you to subscribe for a price for £0?

Sky Stream and Sky Broadband customer

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Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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Nigel19076
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This message was authored by Nigel19076 This message was authored by: Nigel19076

Re: Discovery +

Yes it is 

Tim
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