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Discussion topic: Discovery plus login

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Avatar for Dawn432
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This message was authored by: Dawn432

Message posted on ‎25 Jun 2024 05:07 PM

Discovery plus login

For the past month when I go onto discovery plus it keeps asking me to sign in why is this happening as its never done it b4 it let's me watch 1 programme then when I go on to another programme it asks me to scan the code again 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎25 Jun 2024 07:19 PM

Re: Discovery plus login

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dawn432 

 

Try unplugging your Glass from the mains for a few minutes and powering back on. If that doesn't work try refreshing your apps in settings > system management> resets and updates.

 

Note this can take 24 hours. Failing this you will need to contact Sky customer support (we are fellow subscribers) or discovery for further support.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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