Discovery plus error 400

[1morgs]

Discovery plus stopped working today

Moderator note: Amended title to better reflect query

[Dasco]

I activated discovery plus on sky stream started to watch a programme. Went out came back tried to continue watching the programme but it's a bank screen with a square in the centre. All other apps work just discovery plus 

[Julez2513]

Hello I am new to any type of discussion online anywhere, I am having trouble with my discovery plus on my sky stream, all it does is come up with splash image, greyish screen and does nothing else, any help with this would be great as it was working absolutely fine yesterday 

[Exiled-in-HH]

You should expect to get questions not just receive answers😉

First question...

Have you ... Powered off the Puck at the plug ... Waited 2 minutes ... Turn the power on again at the plug?

[MarkGoldsmith]

@Julez2513 welcome to the Sky Community.

Hopefully some of the suggestions and advice offered will resolve your issue.

The first thing to try is to reboot the device. This can be done by turning it off at the plug, or unplugging it for a couple of minutes. As these devices are essentially mini computers they sometimes can be prone to crashing and misbehaving that a reboot normally resolves.

If the reboot doesn't help at all, you can try an App Refresh. This will refresh the apps that are on your Sky Stream device and is can help solve issues that can be caused by corrupted app metadata.  T o do this go to Settings -> System Management -> Resets & Updates -> Refresh Apps. This process is not instant and is carried out in the background so it may take up to 24 hours to complete. You can still use your Sky Stream at the same time but i'd avoid trying to load Discovery plus for several hours.

[KBan2304]

Anyone else randomly not able to get on this app?? It gives me an error code saying I'm not connected to internet (I am, Sky Stream, Gigafast and all other apps working fine) or it hangs on a screen with a black box and 'splash image' written on it. What's going on???

[MarkGoldsmith]

@KBan2304 have you tried rebooting the Sky Glass, by turning it off at the plug for about 10 minutes and seeing if that restores the functionality of the app?

[KBan2304]

I have 4 stream pucks in different rooms and all doing the same thing. I've now factory re-set them and it seems To be working for now...

[grunny]

jnew to sky stream  im trying to put discovery + on    the account is activated   but when i select it to play  after some time it comes up with no internet    but the puck as a good internet connection.

any ideas guys ?

[MarkGoldsmith]

Hi @grunny - is it only discovery + that does this? Do the live TV channels and other apps work ok?

[grunny]

Yes just discovery +  all channels are fine and Netflix is also fine

[trevforum]

I'm getting this with Discovery +.  Seems to have coincided with updating to build version Q24. I had to reset Youtube as well.  Everything else seems fine.

[MarkGoldsmith]

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@trevforum wrote:

I'm getting this with Discovery +.  Seems to have coincided with updating to build version Q24. I had to reset Youtube as well.  Everything else seems fine.

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Yeah seen a few other posts with people having YouTube issues today @trevforum.

@grunny - try turning it off at the plug for 10 minutes to allow it to do a clean reboot and see if that helps. I know that resolved similar issues others have had with the YouTube app today.

[NickP1]

Opening the discovery plus app it says there is no internet connection, there is an internet connection and all other apps work. I can watch discovery plus on my phone but not through the app on sky stream.

[MarkGoldsmith]

@NickP1 Unplug the device for 10 minutes and then see if discovery + starts working again.

A few people have reported this issue on the forum today affecting YouTube and discovery +, which may have been caused by your stream puck updating to the latest Q024 release potentially and maybe corrupting the app.

the 10 minute unplug has worked for others in resolving it.