Difficulties cancelling sky tv

[Tillyhat]

Hi, can someone help. I have been trying now for the past week to cancel sky tv, but im finding customer services are making this very difficult. I've emailed and live chat messaged but still they are saying I have to speak to someone. I'm very poorly at the minute and talking is not possible. Is there another way around this?

[peter-marlow+1966]

You will need to call sky about this, we are all just fellow customers on here like yourself 

[MarkGoldsmith]

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@Tillyhat wrote:
Hi, can someone help. I have been trying now for the past week to cancel sky tv, but im finding customer services are making this very difficult. I've emailed and live chat messaged but still they are saying I have to speak to someone. I'm very poorly at the minute and talking is not possible. Is there another way around this?

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Thats correct, Sky will need to confirm you are the account holder before agreeing to process the cancellation and they typically do this via a phone call ( although typically the cancellation period will start from the date you began the conversation and not the date they process the cancellation).

[Mark39]

@Tillyhat welcome to thhs customer Community 🙂

To cancel Sky need to verify your identity and they can't do that from an email or, in some circumstances a private chat.

In view of your speaking problem, you might wish to register with Sky's Accessibility team who may be able to offer alternative means of contact: https://skyaccessibility.sky/