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Discussion topic: Dead Remote Control

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Avatar for Micnor
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This message was authored by: Micnor

Message posted on ‎15 Nov 2025 08:44 AM

Dead Remote Control

Watching tv and suddenly sound went off and remote control stopped working completely, doesn't change channel or anything. How do we resolve this?
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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎15 Nov 2025 09:18 AM - last edited: ‎15 Nov 2025 09:19 AM

Re: Dead Remote Control

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, doing a re-pair on step 2;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/ar...

 

If this does not help, you can order a replacement remote online as described on step 5 of the above article.

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