This discussion topic has been answered Discussion topic: Dead Puck

This message was authored by: MozCa · ‎30 Apr 2025

Went to turn it on this morning and the remote was totally unresponsive so rebooted it at the plug.

Sky logo appears briefly then TV just says no HDMI imput.

Different cable and HDMI socket makes no difference.

This message was authored by: lettice · ‎30 Apr 2025

Read the Sky help article here, namely doing the recovery procedure on Step 4

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

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This message was authored by: lettice · ‎30 Apr 2025

Read the Sky help article here, namely doing the recovery procedure on Step 4

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: MozCa · ‎30 Apr 2025

Thanks that did the trick, bit annoying to go through all that faff though, would like to know what caused it to go like that in the first place.🙄

This message was authored by: Mark39 · ‎30 Apr 2025

Most likely a software glitch of some kind. Hopefully it won't recur.

This discussion topic has been answered Discussion topic: Dead Puck

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