Purchasing Errors

[Shakermaker]

Trying to purchase Sky Stream and associated packages as a new customer, but it goes so far through the process and then errors 'we have run into difficulties and can not proceed....'. Either via website or app. 

[lettice]

This is normally the case if you are a Sky Q customer, wanting to move to Sky Stream, it does not allow you to order online.

Only option for you, even being a new customer would be to call Sky. 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Some of the quieter times to ring are early morning or late evening.