Damaged sky puck

[Kat116]

My cat chewed through my sky puck wire with no way of being able to fix it how do I get a new one? 

I don't get paid till the end of the month so is it possible for skys help on this matter 

[Pau4]

@Kat116 
Hi, please follow this link here to get in touch for a replacement Sky Stream puck.

Keep me updated and hope all goes well!

Thanks

[lettice]

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@Kat116 wrote:

My cat chewed through my sky puck wire with no way of being able to fix it how do I get a new one? 

I don't get paid till the end of the month so is it possible for skys help on this matter 

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Which wire has the Cat chewed?

If it's the power cable, please come back on here and we can pass onto the Sky community escalation team to chat with you on getting a replacement for you.

If it's the hdmi cable, that goes from the Puck to your TV, you can purchase an hdmi cable yourself online or in many high street shops for around £5 to £8. You should not be paying any more than that for one.
Just make sure they mention they are high speed in their product description ( it may also say 2.0). If they mention Ultra high speed 2.1, that is ok too.

[Jporch316]

Hi @Kat116 

you can also purchase genuine sky spares (including power cables) on eBay 

see link below 

https://www.sky.com/help/articles/order-sky-glass-accessories

[Kat116]

It's from the puck to the socket. 

[lettice · Accepted solution]

@Kat116 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1...

[arcadeavenger]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.