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Discussion topic: Continuous tech fault

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Avatar for Rhian12
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This message was authored by: Rhian12

Message posted on ‎24 Aug 2025 11:16 PM

Continuous tech fault

I have been trying for days to watch sky Atlantic. I have sky stream not sky Q.

In the midst of watching it stops and says tech error try  again later.

I turn the router off wait then turn it on again. Appears to work, then 20mins later same thing happens tech error. 
Really fed up because spending more time turning off and on than watching Sky TV.

Dont know what I'm paying for.

 

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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎24 Aug 2025 11:27 PM - last edited: ‎24 Aug 2025 11:28 PM

Re: Continuous tech fault

Posted by a Superuser, not a Sky employee. Find out more

Should have posted this in the Sky Stream forum then. I'm sure an admin can move it.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎25 Aug 2025 05:14 AM

Re: Continuous tech fault

Posted by a Superuser, not a Sky employee. Find out more

@Rhian12 

Post moved to correct board. 


▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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This message was authored by: Jporch316

Message posted on ‎25 Aug 2025 08:04 AM

Re: Continuous tech fault

Posted by a Superuser, not a Sky employee. Find out more

@Rhian12 

 

Thisnseemsnto be a common issue accross some users at the moment ..... sky have been notified 

 

temp fix is to restart the puck 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: lettice

Message posted on ‎25 Aug 2025 10:17 AM

Re: Continuous tech fault

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above.

As seen on this community, some customers were recently getting a  'technical message', that from recent updates and changes now seems resolved.

 

If you have not done so already would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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