Netflix wint load

[Franni]

Netflix is included in my package. It was working ok. 

Now it won't load. 

I spend 1 5 hours on the phone with tech support. 

Reset,  refresh etc.

Its still not working ..can an engineer please come out to fix this.

[Chrisee]

@Franni you are not talking to Sky by posting in the forum. Sky dont send out engineer's forissues with Sky Stream pucks. 

[BenJoBanjo]

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@Franni wrote:

Netflix is included in my package. It was working ok. 

Now it won't load. 

I spend 1 5 hours on the phone with tech support. 

Reset,  refresh etc.

Its still not working ..can an engineer please come out to fix this.

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Have you turned your puck off at the wall for a minute or two then powered it back on? This often flushes the cache and re-connects you to Sky's servers, solving many of the regular glitches that Sky Stream can suffer from.

Alternatively, why not just use the Netflix app on another device? Most smart TVs have the app pre-installed, or you can use it on a Firestick, Roku, GoogleTV or AppleTV device. You just need to log in to the app with the email address/password you used when you set up the Netflix account, whether it was via Sky or direct with Netflix. 

[lettice]

Please try the following, even if you have done so before;

Go to Settings>Systems Management>Resets & Updates

Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Refresh your apps;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The apps refresh can take up to 24 hours to complete.

If that does not solve your issue;

Try the 'Reload Netflix' option under the left menu Get help section in Netflix. You do not need to be logged in to Netflix to do this. 

This does some extra cache cleanup. You will probably need to log back into Netflix after doing so.

If that last option is not avaialble to you as you cannot load Netflix in its lowest form try the following;

Try going into your Netflix account online via a web browser and remove the faulty puck from the list of devices there.

Do not remove all devices, just the one that's failing. You should be able to see which one by last date/ time.

The date/time per device is not flagged immediately, it can take a few hours to populate.

After making the change, wait a good hour before trying Netflix again and make sure you do a Puck settings restart also before trying.