Discussion topic: Continually freezing and error message there is a technical fault. Please try later

This message was authored by: Sheila10 · ‎14 Mar 2024

Sky stream is continually either freezing or showing blank screen with message : There is a technical fault. Please try later

I

This message was authored by: MarkGoldsmith · ‎14 Mar 2024

Have you tried unplugging it for a couple of minutes?

if that doesn't help , how do you have it connected to the internet via WiFi or Ethernet cable?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Exiled-in-HH · ‎15 Mar 2024

What is the connection speed between your router and Puck?

You measure that using the Netflix Network Check on your Puck😉

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This message was authored by: MarkGoldsmith · ‎15 Mar 2024

@Exiled-in-HH wrote:
What is the connection speed between your router and Puck?

You measure that using the Netflix Network Check on your Puck😉

Assuming of course the Netflix app will open 😀