Discussion topic: Constant issue with puk
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Message posted on 21 Apr 2026 08:15 PM
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Constant issue with puk
Any one have constant issues with puk throwing you out, bit turning on, not connecting to wifi. Sound issues etc etc list goes on. Puk in other room is fine
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Message posted on 22 Apr 2026 09:20 AM
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Re: Constant issue with puk
Good Morning @KLB1971, sorry to see you're having problems with one of your Sky Streaming Pucks. I'll send you an invite to a private chat shortly and we can help get this working better for you 👍🏻
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Thanks, Jason-
Message posted on 30 Apr 2026 05:13 PM
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Re: Constant issue with puk
Hi, have you tried swapping the puks between rooms?
This will prove if it is a puck issue or local issue like interferrence, out of the control of sky.
If I have helped, please click the thumb 🐵
IT & Telecoms professional, Bsc, Hsc 33+ years experience. Hands-on, installation, maintenance & troubleshooting
Qualified (Level 3) Electrical Engineer
Sky from Astra 1989 > sky digital > Sky Hd > Sky Q
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