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Discussion topic: Constant issue with puk

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This message was authored by: KLB1971

Constant issue with puk

Any one have constant issues with puk throwing you out, bit turning on, not connecting to wifi. Sound issues etc etc list goes on. Puk in other room is fine 

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This message was authored by: Jason-

Re: Constant issue with puk

Posted by a Sky employee

Good Morning @KLB1971, sorry to see you're having problems with one of your Sky Streaming Pucks. I'll send you an invite to a private chat shortly and we can help get this working better for you 👍🏻
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

This message was authored by: billx

Re: Constant issue with puk

Hi, have you tried swapping the puks between rooms?

This will prove if it is a puck issue or local issue like interferrence, out of the control of sky.

I don't work for sky, receive any gratuities or discounts. They do however pay me in badges 🐵

If I have helped, please click the thumb 🐵

IT & Telecoms professional, Bsc, Hsc 33+ years experience. Hands-on, installation, maintenance & troubleshooting
Qualified (Level 3) Electrical Engineer

Sky from Astra 1989 > sky digital > Sky Hd > Sky Q
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