Constant glitching

[Conormg]

We’ve only had Sky Stream for a couple of days and we’re already running into constant issues. The screen regularly: - flashes white, - goes grey, - displays “programme loading” or fault messages, - and sometimes won’t let us pause or rewind properly. We’ve already tried: - changing the HDMI cable, - moving the puck, - rebooting everything, - and testing different positions/setups. We’ve never had these kinds of problems with our cheap fire stick on the same TV and internet connection. At the moment it just feels really unreliable for day-to-day viewing. Has anyone else had similar issues and found a proper fix? Or is this just what sky stream is like?

[lettice]

@Conormg 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @lettice. We’ve sent @Conormg an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.