This discussion topic has been answered Discussion topic: Compensation

This message was authored by: Hooky · ‎09 Jul 2025

Can I claim compensation after being on my mobile phone for 2hours to sky tv customer service?

I had an issue with my broadband connection, spoke to 4 different people after being continuously connected and disconnected.

Eventually I got my broadband connection back!

This message was authored by: SKY1992bf · ‎09 Jul 2025

@Hooky Compensation for making a phone that's free if you're a sky mobile customer? No

any compensation due for no broadband is only payable if no service for 2 consecutive days so again no

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Anonymous · ‎09 Jul 2025

@Hooky Did you have to pay for the call or was it free as part of your data package? If it was free, I doubt you'll get anything.

This message was authored by: SKY1992bf · ‎09 Jul 2025

@Hooky Compensation for making a phone that's free if you're a sky mobile customer? No

any compensation due for no broadband is only payable if no service for 2 consecutive days so again no

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

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