0

Discussion topic: Colour inverted after update.

Reply
Avatar for Apollo23
Level 1 icon
What's this?
This message was authored by: Apollo23

Message posted on ‎23 Sep 2024 08:43 AM

Colour inverted after update.

Hi,

 

Had the same issues with the update/not turning on. We've managed to get through set up but as soon as the software updated all the colours on the TV have inverted, like looking at a negative photo. I'll attach a pic. 

Was absolutely fine right until the update so don't think it's a hardware issue. Tried unplugging overnight/reset. 

 

Any ideas?

Report post
Post 1 of 3
635 Views
0 Likes
Reply
Reply

All Replies

Avatar for Apollo23
Level 1 icon
What's this?
Topic Author
This message was authored by: Apollo23

Message posted on ‎23 Sep 2024 09:27 AM

Re: Colour inverted after update.

1000044413.jpg

 

Report post
Post 2 of 3
634 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎23 Sep 2024 09:41 AM

Re: Colour inverted after update.

Posted by a Superuser, not a Sky employee. Find out more

@Apollo23  Not seen this issue on my TV, have you tried to do the following:

 

Tr a different HDMI input on the TV ?   If you have something like UHD colour or similar which enables HDR try turning it off.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 3
621 Views
0 Likes
Reply
Reply