Hi @Paula-76
Thisnis usually a sign of poor connectivity between the puck and your router or insufficient broadband speed. Are you able to confirm your broadband speed and what your puck is receiving?
You can do this latter by opening netflix > going to the left hand menu > get help? > Connectivity check
I would try this a few times and take an average but for reference Sky say you need 25Mbps for HD and 30Mbps for UHD.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
