Channel 922 (SS UHD Live Sync) Picture Break Up/Stammering

[Super+Anthony]

It's terrible service today with the picture

 When will Sky do way more than what they are doing. They need to take more ownership with this issue on the latency channel. 

It's nothing to do with our settings but the puck

Moderator note: subject of thread updated to better reflect the conversation

[GD1]

@Super+Anthony  Sky Monitor all their output, as you seem to be the only one experiencing this isue, you need to call Sky and log this and give the exact times it's happening, they can log at the logs for your account to see if there is any packet loss.

PS This was raised to Sky on a recent visit and they have advised anyone to call in so they can check the logs for your setup, or anyone else.

Unless others start reporting the same issue you would need to speak to Sky to log it.

[Super+Anthony]

@GD1 Once again its nothing to do with my broadband. Its Sky who need to do more ownership and realise that me and many others are suffering. I know quite a few others who having the same issue

[GD1]

@Super+Anthony  You need to follow the advise posted there is nothing we can do.

Yours is the only post so far, and as advised Sky monitor the output of their channels and would know about any issues before you are I are even aware.

Unless you call them they won't be able to help or check your puck,  posting here isn't raising it to Sky as they won't see your post or know who you are in any case.

If more people start reporting the issue tonight we'll log it on the closed commmunity.

[Skull+Treaty]

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@Super+Anthony wrote:

 I know quite a few others who having the same issue

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@Super+Anthony It would be worth you asking them to also follow the advice @GD1 has given.

[Mojav]

It's me as well , clearly an issue with the live sync uhd sports channel , was juddering for a week or so and today pixelating bad

[GD1]

@Mojav  I would recommend calling Sky to log this

[Mojav]

I remember in the past when few people reported pixelation issues with stream [removed] and eventually sky had acknowledged and fixed the issue 

Moderator Actions: Removed inappropriate comments 

[Super+Anthony]

@Mojav I would recommend contacting Sky and agree with @GD1. I just rang them and they going to let the Back office know.

You right, its awful tonight and unwatchable 

[Tmouse]

Same for me

[Super+Anthony]

@Tmouse I would recommend you doing the same and let Sky know. So glad its not just me and proves again that its Sky's issue to sort

[Bluemoon1]

Same here picture is totally unwatchable..

[GD1]

@Bluemoon1  You would be best calling Sky to log it as an issue.

[pete1986andrew]

Channel 922 is completely unwatchable and the screen keeps flicking black. I had to watch the football tonight on 401 because 922 is not working at all probably I have 65-in sky glass

[Super+Anthony]

Still awful this morning and I agree @pete1986andrew . Come on Sky. Accept responsibility please

We need a product that works correctly