Channel 4 app not working

[Hilary8]

Anyone know why my channel 4 app isn't working on sky stream? I've done all the resests, taken off BB shield and it still won't load. It's been 2 days. 

[Martin172]

I got the same problem. Tried the full factory reset and still doesn't work. All I get is the flashing 4 symbol. I have 3 other pucks connected in different rooms and the channel 4 app works on all these fine.

[Hilary8]

Spent a while on phone to sky, did all the checks and she's sent it to the tech team! Hopefully will be resolved soon???!!! 

[Bubblicious40]

Same issue, completed resets, basic usual IT suggestions but haven't been able to access it since last Thursday. Baffled as to why - have rang SKY but after an hour of them not picking up, I gave up! 

[Exiled-in-HH]

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@Bubblicious40 wrote:

Same issue, completed resets, basic usual IT suggestions but haven't been able to access it since last Thursday. Baffled as to why - have rang SKY but after an hour of them not picking up, I gave up! 

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There can be an issue on the Sky server the Puck is connected to ... rather than the Puck ... you are dependent on that issue being fixed by Sky😟