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Discussion topic: Certain episodes don't work

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This message was authored by Pitbull1709 This message was authored by: Pitbull1709

Certain episodes don't work

Sky stream connected via WiFi to sky router. Connection is solid, same room and ookla speed test showing ~400Mbps stable. 

 

Sky stream is working on most things but with Season1, episodes 6,7 and 8 of fire country it comes up with "There is a technical fault with this programme. Please try again later."

 

I've done the standard off and on again, and unplugged etc but to no avail.

 
 
 
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Certain episodes don't work

Posted by a Superuser, not a Sky employee. Find out more

@Pitbull1709 very unlikely to be an issue with your set up if other programming is working it is more likely an issue with those two titles. Given the library of shows contains several 10s of thousands of shows occasionally there are faults.

 

Where this happens email Sky's Viewer Relations team who can get these sorted their address is viewerR@sky.uk

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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