0

Discussion topic: There is a technical fault with this programme. Please try again later.

Reply
This message was authored by Robert0072 This message was authored by: Robert0072

There is a technical fault with this programme. Please try again later.

Just sat down to watch the Paris-Roubaix on Sky Sports 1, with my SKY Stream. And i get the usual "There is a technical fault with this programme. Please try again later." I am literally shaking with rage. I can't believe I pay SKY £79 a month to supply this. I try putting in to standby and removing power, sometimes for quite a while, but it's no good. If SKY can't provide the service they promised, i need to get out of this contract. Anyone got any experience with this?

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: There is a technical fault with this programme. Please try again later.

Posted by a Superuser, not a Sky employee. Find out more

@Robert0072  How is the puck connecting to the hub?

 

Have you checked the network settings within the puck menu?

 

Settings --> Startup and standby--> Network standby mode-->  On.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

Hello, and thanks for your reply. It is connected with ethernet. Networked standby mode was off. I have put it on. Do you think this will help, and if so why?

This message was authored by GD1 This message was authored by: GD1

Re: There is a technical fault with this programme. Please try again later.

Posted by a Superuser, not a Sky employee. Find out more

@Robert0072  I would hope this would resolve the issue, I have my puck connected to ethernet and network standby to on.

 

What seems to happen when network standby is off os the puck stops looking at your network when in standby mode and once put it out of standby mode doesn't pick up the network again.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

Wouldn't that mean it would affect all channels?

This message was authored by GD1 This message was authored by: GD1

Re: There is a technical fault with this programme. Please try again later.

Posted by a Superuser, not a Sky employee. Find out more

@Robert0072  It can be quite random, the new settings should help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

Thanks for the help. I'll try and keep you and the forum updated.

This message was authored by lettice This message was authored by: lettice

Re: There is a technical fault with this programme. Please try again later.

Posted by a Superuser, not a Sky employee. Find out more

Having Network standby off, does seem to to put in a small delay at puck startup.

Best is to set Network standby to ON.

But also, if you are using ethernet, to also turn wifi OFF in settings, as the puck can try to default to a wifi connection occasionally, whether you have one setup or not.

 

If you make that wifi setting change, do a power reset of the puck, by removing the puck power plug or switch off at the socket for about 30 seconds.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

OK thanks. When i changed to ethernet, switching wifi off was the first thing i did, for this reason.

Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

This hasn't helped. The problem persists. I was getting the message with Sky News and BBC News. I standby'd and power cycled. They came back after that.

Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

Happening again. I just tried removing ethernet to see if the fault happens with WiFi. It does.

Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

This issue persists. Does anyone have an answer?

 

Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

It wouldn't be so bad if it happened with random shows, but it always (and only) happens with exactly the show i want to watch. It's probably the most infuriating thing I have ever encountered. Can anyone offer any help/suggestions? Is there any way of getting any help from SKY?

This message was authored by Jporch316 This message was authored by: Jporch316

Re: There is a technical fault with this programme. Please try again later.

Posted by a Superuser, not a Sky employee. Find out more

@Robert0072 wrote:

It wouldn't be so bad if it happened with random shows, but it always (and only) happens with exactly the show i want to watch. It's probably the most infuriating thing I have ever encountered. Can anyone offer any help/suggestions? Is there any way of getting any help from SKY?


Pull the physical plug from the mains for 10 minutes 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
Robert0072
Topic Author
This message was authored by Robert0072 This message was authored by: Robert0072

Re: There is a technical fault with this programme. Please try again later.

I've tried this. And the router. No use, still does it. I'm trying to continue watching "My Brilliant Friend, SKY Atlantic". I simply can't, no matter what i try.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion