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Discussion topic: Cat5 connection is faulty

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This message was authored by Mick31 This message was authored by: Mick31

Cat5 connection is faulty

I have no connection unless I fiddle with the plug and tape it into place


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Cat5 connection is faulty

Posted by a Superuser, not a Sky employee. Find out more

@Mick31  You'll need to call Sky to get it swapped.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1

Re: Cat5 connection is faulty

Posted by a Superuser, not a Sky employee. Find out more

@Mick31  Have you tried a different cable?  Check the ethernet cable plug isn't damaged as it should click into place.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Mick31
Topic Author
This message was authored by Mick31 This message was authored by: Mick31

Re: Cat5 connection is faulty

Yes I've tried multiple cables, and I've tried my other pick, the problem is definitely the puck. 

This message was authored by GD1 This message was authored by: GD1 Answer

Re: Cat5 connection is faulty

Posted by a Superuser, not a Sky employee. Find out more

@Mick31  You'll need to call Sky to get it swapped.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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