Cat5 connection is faulty

[Mick31]

I have no connection unless I fiddle with the plug and tape it into place

[GD1]

@Mick31  Have you tried a different cable?  Check the ethernet cable plug isn't damaged as it should click into place.

[Mick31]

Yes I've tried multiple cables, and I've tried my other pick, the problem is definitely the puck. 

[GD1 · Accepted solution]

@Mick31  You'll need to call Sky to get it swapped.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.