Cannot set up puck as remote input not recognised.

[MDooler]

I took delivery of my new Sky Glass this morning and a new puck for my bedroom.

When i went to set the puck up it doesnt recognise the input from the remote so i cannot go through the setup process.

Is there a pairing process that needs to happen.

I couldnt see anything in the documentation.

Thanks

[mikealanr]

Hi @MDooler 

The set up should guide your through pairing. Is the back light on the remote illuminating? It could be that a bit of the paper tab has stuck. Take the back off and check.

You can try unpairing and repair as per this article:  https://www.sky.com/help/articles/remote-control-help-sky-glass

MikeAlanR

[MDooler]

All I have is the let's get connected screen that I can't move past as the remote doesn't work. 

[MDooler]

I have managed to pair my old sky q remote so must be a duff remote

[mikealanr]

Hi @MDooler 

As the puck is loaned to you, Sky will provide a replacement if you speak to customer services or there is an online form: https://www.sky.com/help/forms/streaming-tv-remote

MikeAlanR