Cannot play Apple TV+ through Sky Stream

[Cjamber]

Sky stream loads the Apple TV+ app and I can manoeuvre round within the app. 
when I select a program however it starts to load and then almost immediately just chucks me out and turns off  the stream puck. 
I have to reset the puck and turn power off and on to get back in. 

I am connected by Ethernet. 

Apple TV works fine through Fire stick connected wirelessly. !

[Cjamber]

The problem has now extended to Amazon Prime Video. 

App loads. Program selected ( in this instance Reacher) and pick crashes / turns off. Leaving TV saying please select an input source. Only rebooting pick will get Sky Home Screen back. 

[TimmyBGood]

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@Cjamber wrote:

I am connected by Ethernet. 

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Is WiFi definitely off?

What speed do you see when using the Netflix 'Check my network' option?

[Cjamber]

Thanks

wifi definitely off under Sky Netork advanced settings 

speed from Netflix 53.51 Mbps

[MarkGoldsmith]

Have you tried an App refresh?

Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.

[Cjamber]

Have tried previously with Apple TV issue but not again with more recent Prime Video fault. Will try again and wait 3 days.......,,

[poochi889]

Was this issue ever resolved? I recently got the streaming puck for upstairs, I already have sky glass downstairs and have had nothing but problems with it. Can't access Apple tv+, all my programmes are not in my plalist, mainly ITV ones and if I search for a programme for example Coronation Street it says there are currently no programmes of this type available. I have tried the app refresh twice now and there is no difference.

[Jones_The_Cat]

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@poochi889 wrote:

Was this issue ever resolved? I recently got the streaming puck for upstairs, I already have sky glass downstairs and have had nothing but problems with it. Can't access Apple tv+, all my programmes are not in my plalist, mainly ITV ones and if I search for a programme for example Coronation Street it says there are currently no programmes of this type available. I have tried the app refresh twice now and there is no difference.

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Have you tried a reboot? Turn the Glass TV and the puck off at the wall for at least ten minutes then power back on. This can sometimes clear glitches, albeit temporarily. 

Beyond that I can't suggest anything I'm afraid. I gave up with mine and cancelled because little annoying issues like this just kept recurring. 

[MarkGoldsmith]

If things like unplugging or a factory reset doesn't solve it then it would imply the device is faulty.

you are best off phoning Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[Cjamber]

This is unresolved. Apple TV worked for a couple of weeks  without my intervention and then stopped again without apparent cause. 
I'll call Sky. 

[winslow990]

I have recently activated  a free Apple plus subscription from my bank.

I have logged on to apple  tv on my Sky stream service which is connected to a Sony OLED tv via a high quality HDMI cable.

I can open the Apple app and play the trailers for any programme. However when I select an episode the programme starts to load then I get a message on the tv saying that there is no 

input and the screen remains blank. This also locks the Stream box and I have to reboot it.

I have updated all the apps,, reset the Stream box and logged out and back into my Apple account on Sky.  I have also tried SD playback and restarted the BT modem which works perfectly on everything else.

The App +tv works perfectly on my iMac and I Pad so it is not an account related issue?

I managed a chat conversation with Apple and they think it is a Sky issue.

Anybody got any ideas 

[Cjamber]

Ive given up trying to run Apple TV through sky stream and switch across to my Firestick for Apple TV only. Everything else runs fine through Sky Stream

[Upgrade111]

The issue is not limited just to Apple, it's also on Disney+. 

I've had 3 different Pucks, and multiple hrad resets, Erthernet/WiFi combinations and conversations with the Sky supprt... nothing has worked.

The suggestion is now to wait for the Stream Update 7 which should be out early Feb.  

Appaling support from Sky.

[Martyn+Green]

I had the same problem exactly with Apple TV - I found that my issue was caused by the default picture setting resolution at 2160p - my set supports it but Apple TV can't play at this resolution I think so it locks up my Puck.  Changing it to 1080p solved the problem