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Discussion topic: Cancel

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Avatar for Roady77
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This message was authored by: Roady77

Message posted on ‎05 Jun 2026 06:04 PM

Cancel

I have payed final payment for sky but I need to cancel my sky stream account because I am having financial issues and I can't keep it going
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Avatar for Angel_Aka
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This message was authored by: Angel_Aka

Message posted on ‎05 Jun 2026 06:34 PM

Re: Cancel

@Roady77 wrote:
I have payed final payment for sky but I need to cancel my sky stream account because I am having financial issues and I can't keep it going

You'll need to give Sky a ring to sort all that out. 

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This message was authored by: mikealanr

Message posted on ‎05 Jun 2026 06:41 PM

Re: Cancel

Posted by a Superuser, not a Sky employee. Find out more

Hi @Roady77 

 

As @Angel_Aka indicates you will need to ring sky as we are fellow customers here on the community.

 

However here are sky's resources re financial difficulties which may be of use: https://www.sky.com/help/articles/support-with-financial-difficulty

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: sheffiel

Message posted on ‎16 Jun 2026 01:54 PM

Re: Cancel

I want to cancel my sky stream account A.S.A.P PLEASE
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This message was authored by: mikealanr

Message posted on ‎16 Jun 2026 01:59 PM - last edited: ‎16 Jun 2026 01:59 PM

Re: Cancel

Posted by a Superuser, not a Sky employee. Find out more

Hi @sheffiel 

 

As per the advice already given in this thread we are fellow customers - you need to contact sky customer services. Contact information:

 

https://www.sky.com/help/articles/viewing-help

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: MarkGoldsmith

Message posted on ‎16 Jun 2026 02:03 PM

Re: Cancel

Posted by a Superuser, not a Sky employee. Find out more
@sheffiel wrote:
I want to cancel my sky stream account A.S.A.P PLEASE

Worth pointing out if you are still inside your minimum term contract Sky are under no obligation to allow an early exit ( and if they so would almost certainly make you pay out the remainder of the contract as a termination fee).

Sky Stream, Sky Glass Air and Sky Broadband customer

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