Discussion topic: Can’t stream amounting with sky puck

This message was authored by: Msdrury · ‎19 May 2023

I have just set up my sky puck, I am using wireless connection but can't stream anything. Just getting a message saying

"please wait for your programme to load not working"

Need help fixing this issue.

many thanks

This message was authored by: Daniel0210 · ‎19 May 2023

I'll move your post to the appropriate board @Msdrury

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Tim+Adams · ‎19 May 2023

Hi @Msdrury

Please switch off at socket, wait a min then back on and try again.

Could you do a Netflix Speedtest from the app on Stream?

Open Netflix,

From the Netflix homescreen, go left to open the menu.
From the bottom of the menu, go right and select Get Help.
Select Check your Network.

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

Discussion topic: Can’t stream amounting with sky puck

Can’t stream amounting with sky puck

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