This discussion topic has been answered Discussion topic: Can’t scan QR code on tv puck

This message was authored by: Nessahh · ‎03 Feb 2026

I received tv puck and it has a qr code stuck to it which I've tried to scan on 2 phones and an iPad it doesn't work. Help!

This message was authored by: mikealanr · ‎03 Feb 2026

Hi @Nessahh

You don't need to scan it. Just plug it in and follow the set up instructions on screen.

See: https://www.sky.com/help/articles/setting-up-sky-stream

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr · ‎03 Feb 2026

Hi @Nessahh

You don't need to scan it. Just plug it in and follow the set up instructions on screen.

See: https://www.sky.com/help/articles/setting-up-sky-stream

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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