Can’t log into my sky, won’t find my postcode

[CallumMapstone]

I have just set up a new Sky account and ordered broadband and a stream box. The lady on the phone told me to then go in and sign in for my Sky app however it's not letting me now. When I try to set up my account it is not recognising my postcode and will not allow me to go any further 

[Exiled-in-HH]

Why are you setting up an account a second time if you've already set up and created an order on a new account?

[Mr+Flibbles+86]

Hi there @CallumMapstone , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @CallumMapstone . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks