Frustrated with Sky customer service

[Blondie-1986]

I have recently started subscribing to Sky Stream, they send me an extra  Sky puck to put in the conservatory, however we can't get that one to work, so on Thursday 23rd May I spent nearly an hour on the phone (once I'd been able to reach an actual person) with a very nice man who was very patient and triend to sort out the issue. However he couldn't so said that he would have to escalet it and I would get a call back within 3 working days. It has now been over a week, it is so difficult to get to speak to an actual person. Maybe if I call and tell them I want to cancel they might speak to me

[MarkGoldsmith]

@Blondie-1986 if you can provide more detail when you say the puck doesn't work and also what steps/tests you have already tried then the community will likely be able to offer advice to help get the puck working.

[Blondie-1986]

Hi @MarkGoldsmith 

When I turn on the Sky it says that it needs to go through setting up steps, which it does, then it wants to connect my account so I enter my email and password and it says that there is a problem and I need to contact Sky

[MarkGoldsmith]

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@Blondie-1986 wrote:

Hi @MarkGoldsmith 

When I turn on the Sky it says that it needs to go through setting up steps, which it does, then it wants to connect my account so I enter my email and password and it says that there is a problem and I need to contact Sky

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Is this on the step where it asks you to either scan a QR code or go to the activate website (https://www.sky.com/productsettings/streaming-tv/activate) on another device?

If so have you also tried this in different web browsers and perhaps on a different device, just to rule out local device/browser issues?

Are you able to post the exact error message you get?