0

Discussion topic: Can't get past "incorrect pin" on setting up sky stream

Reply
This message was authored by TheLoneGenius This message was authored by: TheLoneGenius

Can't get past "incorrect pin" on setting up sky stream

I'm trying to set up the puck, and I can't get past the "incorrect PIN" screen. I've tried resetting the puck, changing the PIN, but I still can't past incorrect PIN. It's extremely annoying. Any ideas?

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can't get past "incorrect pin" on setting up sky stream

Posted by a Superuser, not a Sky employee. Find out more

@TheLoneGenius 

 

Typically the set-up PIN is the last four digits of the telephone number which you gave Sky when you placed the order.  It's not related to any previous age-control PIN from a satellite system.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
TheLoneGenius
Topic Author
This message was authored by TheLoneGenius This message was authored by: TheLoneGenius

Re: Can't get past "incorrect pin" on setting up sky stream

Yes - I tried that but it didn't work, so I chnaged the PIN and that didn't work either.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can't get past "incorrect pin" on setting up sky stream

Posted by a Superuser, not a Sky employee. Find out more

@TheLoneGenius 

 

Changing PIN won't help.

 

Try the last four digits of the payment card or bank account from which the Sky subscription comes out.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion