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Discussion topic: Can’t factory reset my Sky stream remote

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This message was authored by: Martyn+Green

Can’t factory reset my Sky stream remote

Set up my remote to work with my Sony TV and it worked fine and the added the Bose sound bar  - now because of an audio synch problem I wanted to control just the TV volume but I can't seem to factory reset my stream remote.  It still hangs onto the Bose sound bar control.  Tried 7 and 9 and 4 and 6 and then 1 and 3 but no success.  Even reset the  sky stream box but no joy. What else can I do?

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This message was authored by: Mark39

Re: Can’t factory reset my Sky stream remote

Posted by a Superuser, not a Sky employee. Find out more

It may not be a remote issue. How are you Puck, tv and Bose connected?

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This message was authored by: Martyn+Green

Re: Can’t factory reset my Sky stream remote

Ethernet - spoke to Sky and they are sending me a replacement puck

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