Hi there, just received my sky stream pack everything is connected yet when I try to use the remote it is saying press buttons 1 and 3 together have treid this but nothing happens cannot scroll down to wifi using password section, any help appreciated, Thanks.
Check the batteries An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.
Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.
Still can't see the backlight? It’s likely you need to replace the two AAA batteries.
Pair the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote) Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Sky Stream and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.If you would like to post a “Send Your Thanks to Sky” message please click Here
This is what I originally tried but nothing happened having looked on you tube videos show the person uses the TV remote to scroll down then once connected it says to press bottins 1 and 3 simultaniously on the sky remote and follow instructions, I cant scroll down no matter which remote I try.
Check the batteries An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.
Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.
Still can't see the backlight? It’s likely you need to replace the two AAA batteries.
Pair the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote) Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Sky Stream and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.If you would like to post a “Send Your Thanks to Sky” message please click Here
