Discussion topic: Can't access Sky Stream activation screen as 'page is restricted'

This message was authored by: SRGRAYSTON · ‎25 Sep 2025

Sorry to bother everyone but I'm getting zero help from Sky team. I have a new puck and in set up I need to enter the 6 digit code into the activation screnn; unfortunately I am unable to access the page as a note comes up saying the page is 'restricted' and gives me a link to a useless Sky.com page... any thoughts on getting out of this nightmare? Many thanks

This message was authored by: GD1 · ‎25 Sep 2025

@SRGRAYSTON Are you logging into your Sky account before using the link? Are you also using the correct Sky ID when logging in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: SRGRAYSTON · ‎30 Sep 2025

Hi...Many thanks for your suggestion. I followed up and worked through the issue again however it did not become resolved. The issue has however been resolved as it was not a technical problem rather a contractual one as I was migrating from Sky+ to Sky Stream (following a house move) and there was a complete lack of information relating to internal Sky Team lead times for the relevant data to be updated. Anyway, thanks again.

Discussion topic: Can't access Sky Stream activation screen as 'page is restricted'

Can't access Sky Stream activation screen as 'page is restricted'

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