Discussion topic: Can I get subtitles on programmes on my playlist? I am deaf.

This message was authored by: Cecile39 · ‎21 Oct 2024

Can I get subtitles on my Playlist programmes? I am deaf.

This message was authored by: MarkGoldsmith · ‎21 Oct 2024

In addition to the advice above, it's worth noting that the subtitles will need to be turned on in each of the on-demand apps you are watching shows on. Using the subtitles setting on the Sky stream puck will turn subtitles on for live channels and content being watched on-demand from Skys own servers (so Sky content and any cloud recording playbacks).
So if you also watch shows on say BBc IPlayer app or ITV X these need to be turned on separately for each app on your sky stream.

Sky Stream and Sky Broadband customer

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This message was authored by: mikealanr · ‎21 Oct 2024

Hi @Cecile39

Yes although it's content dependent. See: https://www.sky.com/help/articles/accessibility-settings-sky-glass for general info and https://www.sky.com/help/articles/enabling-subtitles for info on Turning them on.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: MarkGoldsmith · ‎21 Oct 2024

In addition to the advice above, it's worth noting that the subtitles will need to be turned on in each of the on-demand apps you are watching shows on. Using the subtitles setting on the Sky stream puck will turn subtitles on for live channels and content being watched on-demand from Skys own servers (so Sky content and any cloud recording playbacks).
So if you also watch shows on say BBc IPlayer app or ITV X these need to be turned on separately for each app on your sky stream.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: ShaneH · ‎22 Oct 2024

I'm not deaf but I prefer to have subtitles on. The young adult in the house ALWAYS has subtitles on, where available.

I've had mixed experiences with Sky Stream. Most older shows have subtitles available. Newer shows can be hit and miss unfortunately, with no subtitles available for maybe half of the time I go looking for them.

This message was authored by: MikeHawk · ‎12 Feb 2025

Subtitles should be available across all channels/platforms/streams . Why do so many companies think the deaf are unimportant.

This message was authored by: TimmyBGood · ‎12 Feb 2025

@MikeHawk

As the parent of a hearing-aid user I'd agree in principle, but note that Ofcom doesn't actually require 100% coverage apart from the BBC.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Can I get subtitles on programmes on my playlist? I am deaf.

Can I get subtitles on programmes on my playlist? I am deaf.

Re: Can I get subtitles on programmes on my playlist? I am deaf.

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Re: Can I get subtitles on programmes on my playlist? I am deaf.

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Re: Can I get subtitles on programmes on my playlist? I am deaf.

Re: Can I get subtitles on programmes on my playlist? I am deaf.

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