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Discussion topic: Missed delivery

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This message was authored by: Taylor27

Missed delivery

I missed my delivery for my sky stream box and now dpd are sending it back to sky, what do I have to do next to get it sent back to me? 

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This message was authored by: GD1

Re: Missed delivery

Posted by a Superuser, not a Sky employee. Find out more

@Taylor27  Phone Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: lettice

Re: Missed delivery

Posted by a Superuser, not a Sky employee. Find out more

This is mentioned in the Sky delivery and returns help article;


If you've missed your delivery, you can reschedule it through the DPD website.

We’ll try to deliver your items up to three times. If we miss you a third time, your order will be returned to us and cancelled.

Items can't be left in a safe space, with a neighbour or collected from a local delivery depot. And the delivery address can't be changed after you've ordered.

 

https://www.sky.com/help/home/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/delivery-sky-stre...

 

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