Buy an extra Sky Puck

[David+M+b61]

Trying to buy an extra Puck. Should be easy, but isn't. Online Chatbot doesn't recognise word "Puck" and I just keep going round in circles. Happens on the phone menu too for the same reason.

[Fothergill1]

Hi @David+M+b61  I find the following usually gets me past the chatbot to speak to an adviser.

Answer the Chatbot as follows:

Say about  sky glass / Stream

Say it’s something else

Say NO when asked about using the web link

I have also read on the forum that if you just say noting at all it will eventually put you through to an adviser but I haven't tried this method.

Good luck.

[Exiled-in-HH]

When offered "a link" by the autobot ... always say NO🤔

[TimmyBGood]

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@David+M+b61 wrote:

Trying to buy an extra Puck. 

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Note that since 23rd February 2023 all pucks supplied by Sky are on loan.