Buffering is terrible

[Geebee888]

Not able to watch anything without it stopping or buffering or fault signals coming on screen

[GD1]

@Geebee888  Sounds like your wifi speed is insufficient, on your puck open the netflix app, go to get help, run connection test, what speed is being reported.

For HD you need at least 25mbps & UHD 30 mbps, anything less will result in poor performance.

[Fothergill1]

Hi @Geebee888One of the main reasons for burrering / freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds  recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These speeds assume there is nothing else using up your bandwidth.

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £35 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

[peter-marlow+1966]

Sound like  your broadband speed is  not  fast enough  to cope  with  everything  that you  have  connected to it and yes if you can connect your  tv or puck to the Internet by an ethernet cable  it will  be more stable, i have 2 sky glass tvs both 55inch and  both  connected to the Internet by ethernet cables and have no problems, but i an sky  gigafast broadband 900mps full fibre to the property