Sky glass software error

[Mazterkill2021]

maybe this is why? Lol

[Mazterkill2021]

 but my Puck in bedroom is working lol.... Wired one

[Suzipower]

We have Sky broadband and Stream...we've had the "pleasure" of neither for the past couple of hours. Rutland area. It would seem to be a national problem. Come on sky...sort it out, you offer a poor service for quite a bit of cash and you tied me into a contract that I didn't realise was so long, so the least you can do is provide the bleddy service! This is not the first and probably won't be the last time. 

[TBone7]

My sky glass is stuck on telling me my account has been linked but then goes back to not being linked I can't access any apps like YouTube Disney+ or anything all I can do is continuously re enter my pin and it take me back to the start 

[SarahB67]

Why is sky glass not connecting ??

[Welshy1981]

Sky says the outage is fixed, mine isn't, is everyone else's back up and running now? 

[Phil+Glendenning]

For some reason it's not been possible to watch the last two F1 races (Monza and Singapore) on catch up - like Sunday evening. And to make things worse there are thumbnails of the race and key incidents when your trying to find the race to watch which means you know the result. I called Sky about this and they said it was up to the local broadcaster when they allow their live programmes to be watched again. What's the point of Sky Glass if you can only watch the race when it's next broadcast, usually on Monday. Sky Glass was sold so you could watch anything on catchup otherwise you might as way stay with Sky Q and record programmes on a box. I suspect it's a licensing issue between Sky and the channel providers because these issues weren't around when Sky Glass was released. 

[Laura31]

My Internet went out last night at 10:30, and now we have it back, but my telly will not connect to the Internet at all

[Laura31]

I tryed every thing spyglass I have 

[JulieinScotland]

yes, all devices on my Broadband and Internet connections are operational

[JulieinScotland]

Outages on any form of technology can and do happen....  The latest outage overnight is now resolved, well fo me at least!!

I would sugest a reboot (switch off and switch on) of all your systems including the router to reset the connectivity and then contact Sky if the problem persists

[Exiled-in-HH]

With a 1 minute gap between off and on.

Perhaps start at the router off... then off at each of your other devices ... then back on in the same order?

Then you're switching everything  on/off for 1 minute but not doing it one device at a time... saves a little time or perhaps a lot of you many devices😃

[Exiled-in-HH]

Sky's DNS failed ... service restored so connection to internet should be restored for your devices.

If you can connect to DTT or DSat then you'll always have a backup!

[Mr+Flibbles+86]

Has this issue now resolved or do you still need assistance?

[GD1 · Accepted solution]

As per Skys status page

Outage description

Reported on: 19 Sep 2023 22:50 PM

We are aware that some Sky Broadband customers have been experiencing issues. Our engineers have now resolved this however If you continue to experience issues please complete a power reset on your Sky Broadband Hub. We apologise for any inconvenience caused.